Shipping policy

GOLF Partner USA ("we" and "us") is the operator of (https://golfpartnerusa.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund. 

 

2. Shipping Costs

  • Free shipping on orders totaling over $300.00, no exceptions.

  • If the total becomes less than $300.00 after applying a coupon, free shipping will not apply.

  • A flat rate shipping fee of $24.99 will be charged for order totals under $300.00 to the contiguous United States, with no exceptions.

  • A flat rate shipping fee of $34.99 will be charged for order totals under $300.00 to Hawaii, Alaska, and Canada, with no exceptions. (Territory of Guam: A flat rate shipping fee of $64.99 - NO FREE SHIPPING)

  • Whether you are charged for shipping or if it is free, shipments will generally travel via Fedex International Connect Plus. 

*In cases of shipments from US warehouses, it is possible for items to be shipped by carriers other than FedEx.

*As of July 2023, we only ship to the USA and Canada.
We are unable to ship to PO boxes and APO's.

 

3. Shipping 

3.1 Transit time Internationally

Generally, orders shipped internationally will take 3 - 7 days to reach its final destination. 

3.2 Dispatch Time

Orders are usually dispatched within 3 business days of payment of the order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.3 Change of Delivery Address

For a change of delivery address request, we are able to change the address at any time before the order has been dispatched.

3.4 Address Change Requests After Shipment

After an order has been shipped, GOLF Partner USA may, at its discretion, attempt to assist customers by requesting an address change with the carrier; however, such changes cannot be guaranteed.

GOLF Partner USA shall not be responsible for misdeliveries, delivery delays, failed deliveries, or lost packages resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.

In such cases, GOLF Partner USA is under no obligation to provide refunds, replacements, reshipments, or other compensation.

3.5 Order Acceptance and Out-of-Stock Cancellations

Submission of an order does not guarantee acceptance of the order or availability of the requested merchandise.

All orders are subject to inventory verification and acceptance by GOLF Partner USA.

GOLF Partner USA reserves the right to cancel all or part of any order due to inventory discrepancies, system errors, product damage, or any other reasonable circumstance that prevents fulfillment.

In the event of cancellation, the customer’s sole remedy shall be a refund of the amount paid for the affected item(s). GOLF Partner USA shall not be liable for any additional damages, compensation, price differences, or substitute products.

An order shall be deemed accepted and the sales transaction shall be finalized only upon shipment of the merchandise by GOLF Partner USA.

3.6 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

 

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

4.1 Delivered Packages

Once a package is confirmed as delivered by the carrier, including delivery confirmation, GPS information, or delivery photos when available, GOLF Partner USA shall not be responsible for any loss, theft, or disappearance of the package after delivery. 

Customers are responsible for ensuring the security of their delivered packages after the carrier has confirmed delivery.


5. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for the next steps.

Customers may be required to provide clear photos of the damaged item and the original packaging upon request. GOLF Partner USA may require the damaged item to be returned for inspection before processing any refund or replacement. 


6. Duties & Taxes

6.1 Sales Tax

In accordance with state laws, sales tax collection has started from January 1, 2024.

Taxes have been applied where required by law. Sales tax is not included in the price for other states.
*Please note that other states may also be subject to taxes when mandatory

6.2 Import Duties & Taxes

Beginning August 28th (2025), all import duties and fees for products shipped overseas from Japan will be covered by our company (GOLF Partner USA). 

6.3 Changes to U.S. Customs Regulations (2025)

Due to changes in U.S. customs regulations, the tax-exempt measure (the de minimis rule) that previously applied to products under $800 in purchase value has been abolished.

As a result of this change, all imported goods are now subject to customs duties regardless of purchase amount. However, any such duties charged for orders from August 28th (2025) onward, will be covered by our company.


7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.


8. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.


9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Additional Terms 

To be eligible for a refund, replacement, or other remedy for items damaged during transit, customers may be required to provide clear photographs showing both the damage and the original packaging.

GOLF Partner USA may also require the damaged item to be returned for inspection and verification before any refund, replacement, or other resolution is processed. 

Failure to provide sufficient evidence of the damage, or failure to return the damaged item when requested, may result in denial of the claim, refund, replacement, or other compensation.

Any refund, replacement, or other remedy will be considered only after the damage has been verified and any necessary investigation has been completed.

9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

9.3 Process for missing package

GOLF Partner is not liable for packages once they have been delivered/“delivered” status.
In the case you cannot locate your delivered package, please contact the carrier as soon as possible and file a missing package claim.

9.4 Claims of Non-Receipt After Delivery Confirmation

If the carrier’s tracking records, delivery confirmation, GPS data, delivery photographs, or other delivery records indicate that the package was successfully delivered to the address provided at checkout, GOLF Partner USA’s delivery obligation shall be deemed fulfilled.

GOLF Partner USA is not responsible for any loss, theft, disappearance, or damage occurring after delivery has been confirmed by the carrier. 

If a customer reports non-receipt of a package after delivery confirmation has been established, GOLF Partner USA may deny requests for refunds, replacements, reshipments, or other compensation.

GOLF Partner USA may assist with a carrier investigation when appropriate; however, once the carrier confirms successful delivery, GOLF Partner USA reserves the right to consider the matter closed and take no further action.


10. Price Adjustments and Price Matching

Prices listed on our website are subject to change without prior notice.

Once an order has been placed and confirmed, GOLF Partner USA does not offer price adjustments, price matching, or refunds for any price differences resulting from subsequent price changes, promotions, discounts, or sales.


11. Product Inspection and Verification

All products sold by GOLF Partner USA are carefully inspected and verified by our

professional staff prior to shipment.

If a customer has any concerns regarding the authenticity or condition of a product,

GOLF Partner USA may request that the item be returned for further inspection and

verification. 

Any refund, replacement, or other resolution will be considered after the returned item has been received and reviewed by our team.


12. Return of Incorrectly Shipped Merchandise

Any merchandise shipped in error remains the property of GOLF Partner USA and must be returned in accordance with the instructions provided by GOLF Partner USA.

Customers may not use, modify, transfer, sell, dispose of, or otherwise exercise ownership over merchandise that was shipped incorrectly.

If a customer fails to cooperate with a return request within a reasonable period following notice from GOLF Partner USA, we reserve the right to seek recovery of the merchandise, charge the customer for the value of the merchandise, and pursue any other remedies available under applicable law.

GOLF Partner USA will provide a prepaid return shipping method for the return of

incorrectly shipped merchandise.

 

13. Customer service

For all customer service inquiries, please email us at contactusa@golfpartner.co.jp