FAQ
ORDERING
Are additional taxes applied to the purchase price?
Taxes have been applied where required by law. Sales tax is not included in the price for other states.
*Please note that other states may also be subject to taxes when mandatory
Are all used golf clubs authentic?
Each golf club is guaranteed authentic. GOLF Partner is an authorized retailer primarily operating in Japan and Asia with 380 locations. As two-time world record holders, we occupy over 60% of Japan's used golf club market.
Are all new golf clubs authentic?
Yes. As an authorized retailer, GOLF Partner works directly with golf manufacturers all over the world.
Do pictures on product pages show the actual item?
Used club product photos show the actual items without exception. New clubs are sometimes shown with sample images.
Can I use a coupon code multiple times?
No, you can only use each coupon code once. If a coupon code has been used multiple times with same address or the coupon use seems fraudulent, we will ask you to cancel the order or place the order without the coupon.
What is Flex: SR?
A flex between stiff and regular.
Suitable for head speeds of around 90mph.
What is Flex: A?
A ladies' shaft flex slightly stiffer than L Flex.
Suitable for head speeds of around 80mph.
SHIPPING, RETURNS & EXCHANGES
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Do you charge for shipping?
・Free shipping on orders totaling over $300.00, no exceptions.
・A flat rate shipping fee of $24.99 will be charged for order totals under $300.00 to the contiguous United States, with no exceptions.
・A flat rate shipping fee of $34.99 will be charged for order totals under $300.00 to Hawaii, Alaska, and Canada, with no exceptions.
・Whether you are charged for shipping or if it is free, shipments will generally travel via FedEx International Connect Plus.
Do all purchased products ship from Japan?
Each product is shipped from our warehouse in Noda City, Chiba Prefecture, Japan.
*Some items listed may be shipped from the US.
What shipping company/service is used?
We ship using FedEx International Connect Plus.
*In cases of shipments from our US warehouse, it is possible for items to be shipped by carriers other than FedEx.
How long does it take for a product to arrive?
Products are delivered 3 to 5 days after being shipped. We can only ship on business days (orders placed during weekends or holidays will be shipped the following business day).
Can you ship anywhere besides America? Any addresses that cannot be shipped to?
As of July 2023, we only ship to the USA and Canada.
We are unable to ship to PO boxes and APO's.
I have made several orders. Is it possible to ship them together?
Yes, it is. However, one box can only hold up to two golf clubs. If you order 3 or 4 golf clubs, they will be packaged in a second box.
My order has not been delivered.
Please contact us via the Contact Us. We will help you track it down.
My order is a gift. Is it possible to ask for special wrapping services?
We do not offer wrapping services for gifts, etc.
Process for missing package.
GOLF Partner is not liable for packages once they have been delivered/“delivered” status.
In the case you cannot locate your delivered package, please contact the carrier as soon as possible and file a missing package claim.
How can I change of delivery address?
For a change of delivery address request, we are able to change the address at any time before the order has been dispatched. Please contact us ASAP if you would like to.
Will I be charged import duties and taxes?
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and GOLF Partner USA encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to GOLF Partner USA at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping fee will not be refunded.
