Refund policy

All returned items are subject to inspection upon receipt. 

Refunds will be processed after confirming that the returned item matches the item originally shipped by GOLF Partner USA and satisfies the requirements outlined in our Return Policy. 

If the returned item does not meet the return requirements, including differences in product condition, missing accessories, or modifications made after delivery, the refund amount or eligibility may be affected.

Returned items must be unwashed, unworn and undamaged with all tags attached. (Condition you received in its original packaging. )

Brand New・Open Box: New and Open Box products are unused, and inquiries about damages after the use of New or Open Box products are not eligible for full refunds. Before purchasing the product, please confirm the condition in advance from the product pictures. Additionally, please inspect the product's condition before removing the shrink wrap upon arrival and before use. 


Any returned items that do not meet the guidelines will be rejected and shipped back to the customer. Those who request returning the items are not eligible for a full refund. Approved refunds will be issued to the original payment method, minus the  $10 restocking fee per product.

To qualify for a return:
- Must ship back the product within one week of receiving the return label.
- In the case a package is returned after the one week period, you will no longer be eligible for a refund.

If items are returned more than 30 days after the original purchase date, it will be rejected and shipped back to the customer. If items do not meet the return policy guidelines and items are shipped back to the customer, the customer will pay for the shipping fee.

To complete your return, we require a receipt or proof of purchase.

Product Modifications and Customizations:

We do not accept returns for products that have been modified or customized after shipment or delivery. 

EX: 

  • Changing the grip

  • Changing the club head angle

  • Shaft replacement or cutting

  • Clubhead adjustments 

  • Any other modification or alteration to the product, including but not limited to the examples above. 

Please do not send your purchase back to the manufacturer.

Refunds Without Return of Merchandise:

As a general rule, refunds require the return of the applicable merchandise. 

If a customer raises concerns regarding a product’s authenticity, condition, quality, or conformity to its description, GOLF Partner USA may require the item to be returned for inspection and verification before any refund, replacement, or other resolution is considered. 

Refunds will not be issued when the item has not been returned or when GOLF Partner USA is unable to inspect and verify the product. 

Claims regarding authenticity, condition, or any other alleged defect do not automatically entitle a customer to a refund. 

Any refund, replacement, or other remedy will be determined only after the item has been received and inspected by GOLF Partner USA.

Fraudulent Returns and Item Substitution: 

If the returned item does not match the item originally shipped by GOLF Partner USA, or if GOLF Partner USA reasonably determines that the returned merchandise is not the item subject to the return request, we reserve the right to suspend or deny any refund. 

This includes, but is not limited to, discrepancies involving the product itself, serial numbers, specifications, accessories, or other identifying characteristics. 

GOLF Partner USA may suspend any refund while conducting an inspection or investigation of the returned merchandise. 

If an incorrect item is returned, GOLF Partner USA may require the customer to return the original item before any refund, replacement, or other compensation will be considered. 

If GOLF Partner USA reasonably determines that item substitution, product tampering, fraudulent return activity, or other deceptive conduct has occurred, we reserve the right to deny the refund and pursue any remedies available under applicable law.                                                                      
Refunds (if applicable)

Once your return request is authorized, we will send you a separate email with a return shipping label. Please use this label to send your item back to us. Upon inspection, approved refunds will be issued to the original payment method, minus the $10 restocking fee per product.

*You, the consumer, acknowledge that Golf Partner does not hold responsibility for any foreign transaction fees and will not be liable for refund of foreign transaction fees.

Partial Refund Requests:

Customers are not entitled to request a partial refund as an alternative to returning an item. 

Any partial refund offered by GOLF Partner USA is provided at our sole discretion and will be determined based on the specific circumstances of each individual case.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, at times, longer wait times may occur before your refund is officially posted.
Contact your bank. Depending on your bank, you may experience longer processing times before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contactusa@golfpartner.co.jp.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Price Changes, Promotions, and Price Adjustment Requests:                                   

Prices, promotional discounts, sales events, and coupon offers are subject to change or termination without prior notice. 

All orders are finalized based on the price and promotional conditions displayed at the time the order is placed. 

If a price changes, a sale begins or ends, or a promotional offer becomes available after an order has been completed, GOLF Partner USA does not provide refunds, credits, price adjustments, or reimbursement for any resulting price difference. 

Customers are not entitled to a refund, store credit, or adjustment based on a subsequent reduction in price or the expiration of a promotional offer.

Shipping
To return your product, please mail your product to: 2774 Dawson Ave, Signal Hill, CA 90755, US.

You will be responsible for paying shipping costs incurred for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

*Frequent buyers or orders that are over the total value of $2,500 may experience an order delay through customs, requiring signature in form 5106 at time of delivery. Customers are liable for any shipping fees incurred, including but not limited to, fees/charges incurred due to customer rejection/refusal of shipment, resulting in return of shipment or incomplete shipment due to insufficient documentation.

For more details, click here

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.